Zions Bank St George/River Road
Client Review on Zions Bank St George/River Road
Feedback:
I've really been hesitant to post this, but I feel it's within my integrity to do so to let others know and help in saving them their time and emotions with a poor experience. I won't go into any boring details, however the fact of the matter is that I was 100% transparent in my finances and attempt in obtaining a financing on my home. The loan officer I dealt with who repeatedly promised they could do the deal no problem, within 2 weeks (within 10 years experience, nonetheless), would go through without a hitch. Well, I was 5 weeks in when I had to withdraw my financing with Zion's Bank. At that point there was no end in sight.I received hardly any communication. I had to reach out for weekly updates, and emailed out to check in on how things were going. When I would call in, I would rarely (1 in 4 times maybe) get a call back. It would be days and sometimes I would never hear back, until another 'issue' on their end came up. Trust me when I say, I did not have a difficult scenario. I was over-promised and was on the verge of bait-and-switched with them. So many items related to financing changed in during the course of this loan process that near the end of the loan, they were having me apply for a commercial/business loan on my primary residence... I'm in the industry and was just shocked at how this process was mis-handled.My advice to anyone thinking about pursuing any sort of home financing with this company is to avoid this place at all costs. There are many other local mortgage financing companies that know their products and their guidelines, will be realistic in their timeframes, will communicate on a regular basis, and who will actually close your loan! I took the 'word' of this loan officer and now regret it (I even asked to get confirmation with a call to their underwriting department to make sure of everything). The 5 weeks in interest of the loan I was currently paying on and trying to refinance out of, added up over that 5 weeks I wasted during this process totals out to over $2,800! It's makes me sick to my stomach thinking of it, so please... take my advice and do not get your home financing here.
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