Western Sun Federal Credit Union
Client Review on Western Sun Federal Credit Union
Feedback:
I've been a member of this credit union since 2014 when I used one of their auto loan programs to finance the purchase of a used car. To be honest, everything was alright back then. When the car was payed off, it was a total nightmare trying to find my title. They took weeks and kept making excuses as to why they couldn't locate it. I should have learned from this incompetence but sadly I did not. Most recently, I came into the main branch and deposited a cashier's check and filled out paperwork to get a debit card. That was August 31st, 2018. It's September 17, 2018. I still don't have the card. So, I went in last tuesday to check on it because I really needed to use the card to make some online purchases. I was told by a Mrs. Cleta Sturm that it was still processing and it should come any time. She said I had to wait a full 14 business days from the day I placed the order for the card to reorder another. It still hadn't arrived by friday September 14, 2018 and I called the branch to ask for an update. A teller answered the phone and put me on hold. When she returned she asked for my social security number and name and then she began searching for my order. According to the teller, Mrs. Sturm failed to mention that the original order on August 31, 2018 was never actually entered into the system. Mrs. Sturm ordered the card for me without saying a word about it on 9/11/2018. I was just reassured that it was on the way and to keep looking for it. I let her know when I came in how important it was that I receive it soon. Now it's 9/17/2018. The mail has come today and it still hasn't arrived. My next step will be to close my accounts and transfer my money elsewhere. I've experienced similar trouble with other banks in the past, but in every case they offered to order an expedited replacement and they were honest about their mistakes. These people are unprofessional and dishonest. I would recommend avoiding the headache and frustration of not being able to access your money by going literally anywhere else.
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