Vivonet Acquisition Ltd.
Client Review on Vivonet Acquisition Ltd.
Feedback:
The only thing great about Vivonet is the sales team. They will make you believe you are purchasing the best system that is backed by the best service. The reality: the system is shoddy and the customer support is useless. We have had our Vivonet POS since October 2014. In July of 2015 one of remote printers died and they wanted to charge us to replace it, despite it was still under warranty. THEN, they wanted to charge us to have it overnighted. In October 2015, Vivonet released an update to is OS which caused partial pages of our data base to mysteriously disappear. It took FOUR months for a member of the management team to finally return our call and address the issue. His solution was to roll back our OS version to a known stable version, and to "black list" us for future updates until the glitch could be resolved. It is now April 2016 and from all accounts we are no close to seeing any updates. Customer support is a complete joke. One technician will direct you to handle a situation one way, and upon calling back and speaking to a new technician, you are instructed to handle the situation in a completely different manner. This hasn't happened to us once - this has happened Every.Single.Time. If you ask to speak to a supervisor in hopes of getting more attention to an issue, you will be told that they (the customer support techs) do not have access to those numbers.We are locked into a contract for the next two years. We are paying $188/mo. for a service which was to include updates. We have not had a reliable update since October 2015, but are still required to pay the monthly fee for two terminals. We asked to be released from our contract since Vivonet is clearly not upholding their end of our contract; however, we were informed it would be $3,000 to buy out the remaining time. Vivonet is the most fraudulent company I have ever dealt with. I cringe whenever I have to call customer support, which unfortunately is often. While the support techs have always been polite, I am convinced they are poorly trained individuals working a call center from home in their pajamas. We are now looking into the possibility of taking Vivonet to court due to their contract violations.
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