U of I Community Credit Union
Client Review on U of I Community Credit Union
Feedback:
If you are an UIUC international student, please, read that CAREFULLY. DO NOT open an account at the U of I credit union. I know that it seems to be very convenient to open your account there, since they have a branch on campus, but you should rather take the time to open an account elsewhere in town. Down the road,you will spare yourself several headaches with them. They are absolutely not professional nor qualified. If you are an international student you WILL struggle to deal with them once abroad. They make an incredible amount of mistakes that ends up costing money to customers. No traceability... and worst than everything, when something wrong happens, they team up to cover up and hide the mistake!!!! They even create narratives to cope with their lack of care, and you will never get your rights with them. They do operations on the customer's account without taking his/her consent. They smile, and even will tell you stories, but if an issue happens you lose YOUR money. Here is ONE of the bad things that happened to me: Every month I manually transfer money from my savings to my credit card account to pay back my credit debt ( about $25 due monthly).Recently, I noticed that money had been transfered from my saving account ,without my consent, to my credit card account . When I complained about that, I had to deal alternatively which 2 incompetent employees before the manager of the branch reached out to me and put up a narrative to excuse the " mistake" ( she of course did not call it so), and told me the money would be transfered back to my saving account. A month later... still no money transfered back. I complained again... again she had an explaination, but this time the following day... my money was on my account! But... after that ,I realised at the time I had to make my monthly payment for my debt, that my monthly payment due for the credit card was higher for $25 due to about $70, and the deadline to make the payment had been changed...At this point, I do not know what I am paying exactly! Also, renewing a bank card if you are abroad or transfering money is ridiculously complicated...I have lived in different countries, and U of I credit union ( or whatever they call it ) is, by far, offering the worst services.Please, if you are an international student take my words into account before running to their office on campus...
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