TicketNetwork, Inc.
Client Review on TicketNetwork, Inc.
Feedback:
I've had nothing but issues after ordering from TicketNetwork. After placing my order through SeatGeek, I received no confirmation that my tickets would be delivered or that my payment had been processed. I waited for a few weeks, and it wasn't until that I contacted your customer support yesterday that I miraculously got an email confirming my order, one hour after I contacted support and well over a month after the order was placed. This leads me to believe that if I hadn't contacted customer support, TicketNetwork would've gladly taken my money without ever taking a moment to ensure that I had been given the tickets I paid for. This is unacceptable. Better yet, the information provided in the confirmation email said I would get another email containing my tickets shortly; unsurprisingly, that email never arrived. So I called the customer service line, only to be treated rudely by the representative. She spoke over me and gave me false information, saying that I had to download the New York Islanders app and make an account to accept my tickets (an app that doesn't exist, mind you). I hung up the call and solved the problem myself, eventually figuring out I had to make an account on the NHL website through Ticketmaster to find my tickets. TicketNetwork was of absolutely no help through this entire process and I will ensure that neither I, or anyone I know, purchases tickets from them again. Absolutely abysmal business practices and customer service.
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