The Toronto-Dominion Bank
Client Reviews on The Toronto-Dominion Bank
Feedback:
Came in today around 3:30 to open an account. Huge bank with a lot of employees sitting around talking amongst themselves. No one greeted us. None of the people noticed us because they were chatting amongst themselves. After a few minutes a lady walked by and told us to have a seat in a waiting area. We shouldn’t have waited. There were no other customers. Finally another woman decided to get up to help us. We opened a simple checking account which took way too long. The employee didn’t know all the details of the account. She said we had to deposit 100 dollars where our advertisement said we didn’t. She said we had to have 2,500 dollars in the first month or there would be a 25 dollar fee. The advertisement said we had 90 days to have totaling deposits of 2,500 dollars. Ugh. I wanted to set up online banking in her presence to make sure it worked. I have done this with other banks I have or have had accounts with. Actually the other banks ask me if I can set it up while there. For some reason TD Bank didn’t care. Anyway I sat in TD Bank Cherry Hill and tried to get it to work but their system kept saying I had an invalid phone number. I checked the number and everything was correct. After 10 minutes the online banking still didn’t work. Now I’m home and it still isn’t working. “America’s most convenient bank” ??? Horrible first impression. Going to close the account tomorrow.
Feedback:
Web site is down and has been for the past several weeks. Per customer service (5 phone calls and 5 different people) Maintenance is working on it. Really! What a way to run a business.
Feedback:
They always seem to stay late to help me out. I recently had check fraud on my account, and the manager met me an hour after the branch was closed (and her shift was over) with the paperwork I needed to resolve the issue.
Feedback:
Site is down. No access to account over the site, phone, or in person. What kind of bank are you running? Have they been hacked? I used to love this bank. Now, not so much.
Feedback:
It used to be wonderful and then they reduced their hours. Hours before were great. People work past 6pm. Silly change....
Feedback:
I've been using TD Bank since they bought Commerce bank. This location has a very pleasant atmosphere. The staff is very attentive, courteous, and friendly.
Feedback:
WHATEVER YOU DO don't leave your jacket there I went in there and left my jacket by accident on the couch while waiting for an associate to help me I call two days later and they tell me they gave it to one of the security gaurds that works there.....???? True story I literally had to threaten to call the police to get my coat back everyone was extremely unprofessional and unhelpful and couldn't care less that they had given away my property to a non to Bank employee which they claimed to have no contact info for when I asked to call him and bring it back from HIS HOUSE!!! Not even sure I want it anymore will be switching banks very soon avoid this location like a plague!!!!Sincerely- a very pissed off td bank customer
Feedback:
I walked into this branch 10:30am and it was beautiful - too bad I stood there for a few minutes without being greeted and asked if I needed help. There were plenty of people without a customer in front of them and not on their phone. Went there to speak with a banker about transferring all of me and my husband’s account from another bank. Guess you lost a potential customer. And it’s a corporate office and bank branch - you would think there would be higher expectations here. Glad I had this experience before I transferred all of our accounts over. May be America’s Most Convenient Bank, but definitely not America’s friendliest or most welcoming bank...
Feedback:
We called in to expedite a transfer by zelle faster the rep stated that td bank does not control the transfers and we would have to call zelle directly. We chose to just use the card instead of moving funds but our card declined and we called in again speaking to someone else whom stated cannot verify my card so I provided my name for account verification. She then asked if she can send a code to my new phone number but then said she cannot use that because it has to be on the account for a long while, which is odd, so I gave my husbands number which has been on the account since we opened it and she said she cant use that either. Then said I can go to a branch to resolve, I stated there is no branch here in GA so what is another option she said oh there isn't one. I asked for her supervisor and then Pam got on the phone and said the same thing I said many times that this needed to be resolved today but she just kept saying sorry. I advised that they all have my birth certificate, marriage license, social security number, address, DL and phone numbers what else is there? She said there was a charge last year in February for uber that was not verified I said I have never used uber and I am looking at the statement and that charge isn't there and she said whoops I meant Amazon in March. I said no that is not on here either. She said regardless there is a block on your account and without verifying you we cannot remove it I said use my husbands phone which is on the account to verify she said no you have to go to a branch I said the closet branch is in SC over three(3) hours from us and again what is the charge and then she said "I cannot tell you that". I asked why and she said there is nothing more for me to do for you. I demanded her manager and she said she reports to corporate and if i wanted to write a letter and mail it I can I said I need a phone number and she said no. I then asked why she won't transfer me to corporate and she said because there isn't a number; I asked how she got in touch with them and she refused to answer. She told me she could stay on the phone all day and repeat the same thing to me all day that she cannot help me and I said that is fine; then she said she was disconnecting the call because I got angry and called her out for her empty apologies and continued to refuse to send a verification code to my husbands phone. My husband then got on the phone and they stated yelling at each other and she hung up on him. The level of disrespect for your customers and refusal to assist with valid options is beyond me. Where is the convenience? Where is the pride to go above and beyond to help your customers? I have been in customer service for over a decade and I understand there are policies to be followed but flat out refusing to help someone is ethically unacceptable. Not to mention we then called zelle immediately afterwards and they said "why would td bank tell you we control the transfers when they control that and can easily up to amount allowed or expedite it?" and he apologized to us for td bank's lack of customer service basics and lying to us. Also, I then called a branch and rachel was able to not only verify all of my information but could not see this uber or amazon charge that Pam told me was on the account but wasn't able to lift the hold and suggested I call back in and hopefully someone could lift it. SMH we are closing our account.
Feedback:
Worst bank. Did not do their job. Messed up my bank account. I am going to switch the bank. Take ur money to other bank.Do not come here.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
