Client Review on Stocker Subaru
Feedback:
I recently went to Stocker’s to look at two vehicles I was extrememly interested in; Chevy Trax and Subaru Crosstrek. I was hesitant revisiting Stocker due to a horrible experience I had there six years ago. I was hopeful the experience would be different. Unfortunately, my experience was more disheartening. I found the sales representative very unprofessional, dismissive and uneducated about the vehicles. I communicated my lease with Toyota was ending in a month and wanted to consider another options such as another lease and a purchase. Stocker did not provide any relevant information during the test drives to help me understand differences in models of each vehicle to make a decsion. The salesman spent the whole time on his cell phone. I had to ask questions such as miles per gallon, safety features, 4 wheel drive options, etc. (At this point, I could be tested on the Toyota Rav, Mazda Cx3 and Hyndai Kona. I would pass because the salesmen in the other dealerships provided an abundance of information. They were also very inquisitive as to what I was looking for. They asked me several questions to help me find a vehicle that would fit my needs. Stocker did none of this). When we went to test drive the Subaru, I needed to ask him twice if we needed a liscence plate before I drove it. He had forgotten it and proceeded to have me drive to Stocker Chevy to get one. After the test drives, I asked for the vehicle catalogs. He did not provide them rather INSISTED I choose one vehicle. He wanted me to make a decsion and literally stated he did not want to run the numbers on both vehicles as it was a WASTE OF HIS TIME. When I asked again for both, he very abruptly and angrily walked away. He came back 15 minutes later with numbers, spent seconds going over them. I thanked him for the numbers, stated I was not prepared to make a decision at that point. He stated, “I figured” and said nothing more. I expressed other dealerships offered to pay my last lease payment and disposition fee to end my lease with another dealership. He stated, “Yeah, you will pay for that.” When I left he did not offer his hand to shake or any positive remark.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
