State Bank of New Prague
Client Review on State Bank of New Prague
Feedback:
DO NOT BANK HERE!!!! Their hours suck and when you call to talk to a live person, more often than not their after hours automated message is still running. My husband and I were out of state on a business trip and his paycheck was deposited in the wrong account. When we called TWO HOURS after opening to talk to someone, we kept getting the automated message. So, we started pushing random extension numbers until someone picked up, put us on hold and then got the person associated with the first extention we tried. To top it off, she seemed annoyed when we explained our situation and I asked her to transfer all our money to checking. When we left messages, we never got a call back. Deposits don't go in the account until waaaay after opening hours which is ridiculous because that defeats the purpose of direct deposits. Mobile banking rarely works. It worked for the first few weeks, and now it just gives me errors. Tried banking by accessing their full website on my phone's browser, but that also kept giving me errors. My husband's check was not in there until after the weekend a couple times instead of on the usual Friday. DEBIT transactions took f-o-r-e-v-e-r to go through, and the last straw for me was when I accidently wrote my kid's school supply fee out of the wrong check book (innocent mistake, totally my fault and i accept the nsf fee), but then didn't notify me and has been charging me $14 PER DAY!!!! WTF!!!! SO DONE!!! DO NOT BANK HERE!!! I hate Wells Fargo with a passion, but I'm thinking they'd be a step up from this place.Oh and they put a hold on Every.Single.Check. you deposit- even paychecks- a main reason why we went to direct deposit.
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