South Jersey Federal Credit Union
Client Review on South Jersey Federal Credit Union
Feedback:
I gave them 1 star because I couldn't give 0. I have been a customer for over 10 years. I have a savings account, Christmas Club and a vacation club with them, all with direct deposit from my work. The Christmas club is paid out on October 1 of each year. My daughter is getting married on September 21. I asked to close the account effective September 19 to use the money for last minute expenses for the wedding. Customer service said the policy was a 10% penalty. I called back and tried to speak to a supervisor. After having to explain why I wanted a supervisor the rep again just said that there would be a 10% penalty and the supervisor wouldn't be able to change that. After waiting about 10 more minutes the supervisor got on the phone and simply told me that there would be a 10% penalty and that they can't waive it. My husband had a Christmas club with Newfield National Bank. He made the same request from them. It took 2 minutes to get it done and they waived their early withdrawal penalty. I have already stopped my direct deposits and will close all of my accounts. Horrible company to deal with!
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
