Severn Savings Bank
Client Review on Severn Savings Bank
Feedback:
I agree with other previously posted negative reviews:We were contacted by a loan counsellor who was our point of contact throughout the process. He promised a smooth process that should take 3-4 weeks. We submitted all of our documents as requested electronically. After a couple of weeks of asking for amplifying information of one kind or another it went to the underwriters. It was a good thing we planned on making our next mortgage payment, because the 3-4 weeks came and went.There was a period of 1-2 weeks where we just didn't hear anything. So after calling and getting a response, the underwriters wanted this or that (that we had already sent them). We literally resent documents electronically from the original transmission. That left us with the impression that documents were being misplaced or discarded in the process which is not very settling in this age of identity theft. Over two months later, it was finally done. When we inquired about making automatic electronic payments, we were told to wait until we got our mortgage package in the mail with all of the details for payments. That package never came. What did come was a package informing us that our loan had been sold. We did a good bit of research and decided against a few companies due to their reviews and information from friends going through either a purchase or re-finance. If we knew that our mortgage was going to be sold to another company, we would have just started with one of those companies who were most likely better equipped to handle an electronic mortgage package. Either way this was not the experience that our loan counsellor described during his sales pitch.In that package we were told to make our first payment to Severn and all subsequent payments to the new institution. That check was never cashed. Heck, there is no record that it was ever received. Even if it was received, it should not have been made to them despite their correspondence to the contrary. So now we are going to have to stop payment on that check and re-issue the payment to the new institution before we incur a late fee on our very first payment. I recommend not using Severn Savings Bank for your mortgage needs if you are looking for professional organization with strong communication skills. Ultimately we are happy with our new payment, but this was painful and very stressful process that could have been made easier by a company that didn't make it feel like this was the first time they had ever processed a mortgage application electronically.
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