Client Review on Seacoast Bank
Feedback:
I have been a Bankfirst/Seacoast business customer for almost 10 years. Last week, I stopped at the Oviedo branch to get a document notarized, giving me power of attorney for a residential construction project. They refused to do it because they were not notarizing my signature (account holder) but the signature of someone who was giving me the power of attorney. And then, to make matters worse, when I asked for the manager, who knew that this issue was brewing, he refused to speak with me and jumped on a conference call to avoid dealing with it. I could understand their reluctance to help me if I was asking for some sort of money or loan transaction, but all I wanted was to have a simple document notarized.Bankfirst used to pride themselves on their 5-star customer service, however, through the transition to Seacoast, this focus has been lost. I know the staff at the Winter Garden branch would have never treated me or another customer this way. I'm very disappointed and have shared my dismal experience with as many people as I can.
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