Client Review on rcj.ca
Feedback:
First ill start by saying ive been a longtime customer always satisfied with my purchases but never really liked the way some of the staff treated me. Dispite the service ive always been quik to tell a friend about Royal city jewelers good prices and 5 year policy for 20% upgrading jewellry. I have upgraded my purchases several times always paying up. Chains, rings, watches Thousands of dollars and have reciepts aswell as the jewelry to prove my patronage. Well today they decided to tell me i could only get half of what i paid on my next trade up. They told me since im getting close to 5 years on my reciept they can only offer me half of the value. Said the general manager who wasnt even on site would only approve me for 50% of my reciept. Read the fine print!!! But there is no fine print. No stipulations, return within 5 years in good condition recieve full price down on 20% upgrade. Very suspicious. Was it my appearance, my ethnicity, my age. I would not accept 50% less for something in the same condition that it was when i purchased it from them. They made money when i bought the first piece. Theyll make money when i uprade. But now they want to make money by giving me less for my trade. You wont give me what i paid but you will give me half. So my piece does have value. Alot more i could say. But i wont make a difference. A loyal customer has no value in an internet era. Very disappointing. Thanks royal city for all the birthdays and mothers days Fathers days anniversarys gifts they always made my family smile. No more. I left feeling exploited with no good explanation other then it is what it is. Take it or leave it. Shame on you.
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