Client Reviews on Reeds Jenss
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Prices are the best and everyone is always welcoming and helpful no matter what you are buying.
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Had both my Tag and Rolex serviced here. Couldn't ask for more service oriented staff... both Kim and Megan were flawless...thank you for an amazing customer experience..
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I cannot say enough good things about Reeds Manager, Mark and his staff. I feel welcome and comfortable every time I walk through the door.I have had pieces made, sized, polished and cleaned and every time I am not disappointed. They even remade my engagement ring so it was exactly what I wanted. Customer service is top notch and the jewels aren't bad either!!!
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Gina was lovely !!!!....the best . Our experiences here are wonderful always but Gina went beyond. I am so thrilled with my ring -and with the care and kindness she extended to us .She is the epitome of outstanding customer service.KUDOS GINA!!!!
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We went to the orchard park store yesterday, small selection of basic watches. The first lady to ask if we required help was ok. We literally got around to the other side of the cases and an older lady came up and rudely told us they was closing. We will continue to take our business to jareds. Better selection, nicer staff.Edit - It only took two years to respond to the review. I'm sorry but my opinion of reeds/jenss has not changed. We will still be going elsewhere.
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I want to start this five star rating off by saying that the service offered by Reed’s in Orchard Park has a exceeded any and all of my expectations! Their customer service (Gina) is the most tentive and passionate I’ve seen in a long time! (let’s make this clear I’ve shopped at Andrews, Kays, Jared’s.. there’s a list and they don’t come close to Reed’s) Gina went out of her way to find me the exact diamond cut/ shape, color, quality, clarity, kart and price that I wanted. She actually found me a bigger clearer diamond than I didnt even think I could afford but BOOM she did it! She took her time with me. I didn’t feel rushed at all. Even when I wasn’t at the store she’d call to let me know a new batch of awesome diamonds just came in and to check them out if I had time. (Who does that?!) the most important purchase of my entire life and I had a diamond expert!!!!! The Owner of Reeds also would stop me in the store to talk about what I was looking for and told me that I was in great hands! (The owner, Jeff Zimmer, actually was there! What an amazing down to earth guy! You have this built up expectations of people who own such extravagant thing ie: a diamond store lol but he’s a blast to converse with! The knowledge this guy has!!!!! I can’t say enough good things) The over all service and price was in bearable. Buying the band for my (now) fiancé was soooooooo easy. Gina let her try on as many bands as she liked and pointed her into a directed to a ring she exclaimed she had to have. All I can say is thank you REEDS for hiring such an amazing employee who cares and has so much passion for what she does!! She was the first person I had to tell after“SHE SAID YES!”Thank you again!!#MRStoMRS we get married in 19 days, thanks Gina!
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This is my FAVORITE JEWELRY STORE!!!! Maria R. Is the BEST. Everyone is very nice and makes you feel special that you are in there store.
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Maria Richardson has helped us on several purchases. She has always gone beyond the norm to make sure we are 100% satisfied. Every item we have bought has been exactly what we wanted, even if it meant extra effort on Reeds Jenss’ and Maria’s part. We will definitely be back for future purchases!
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I would like to personally thank Gina Schmidt for her help in picking out the perfect engagement ring. Also for taking the time to explain everything to me. My fiance absolutely loves the ring. Thank you.
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Gina Hopkins Schmidt made our entire engagement experience a total dream. She is personable, educated, and genuinely excited about what she does. When the bridal showcase last week was PACKED with people Gina still managed to give us a personal, exciting experience purchasing our wedding bands. I recommend her to anyone looking for jewelry, especially those who are concerned about not knowing the “industry” or being taken advantage of. Gina will take care of you and your special day.
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