Red Rocks Credit Union
Client Review on Red Rocks Credit Union
Feedback:
I had an auto payment due in June. Prior to this, I had no overdue payments and paid nearly double my payment each month.When I logged into the payment system in June to pay, I was told the system was no longer active and to sign up for a new system. I registered, but the system took TWO weeks to process my approval.During this time, an account specialist had been trying to reach me. However, the bank had been using contact information which I had already told them was incorrect TWICE. Once in person, and once over the phone.When I finally received online payment access I made a payment the following Monday I was able to. At this point the bill had become overdue.Upon hearing a couple days that the bank was trying to reach me, I immediately called and tried to settle the matter.They said it was too late to resolve the missed payment without reporting it to the credit agencies.This is a nightmare for me as I am attempting to close on my first home in a week. This credit hit may ruin my chances. I explained this and begged with the account specialist to make a one-time (my first) exception, but was told there was nothing to be done. I even offered to pay off the entirety of the loan ON THE SPOT.As a previous loyal customer and with plans to keep my future loans at Red Rocks, this has been a nightmare.This ridgid process of a two week turnaround time to switch THEIR payment systems, plus trying to collect the bill at a number I TOLD THEM was incorrect leaves me with this review and looking for a different institution in the future.This is unfortunate as I love the rates and the employees have always been professional and kind, even the collection agent I dealt with.
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