Prospera Credit Union
Client Reviews on Prospera Credit Union
Feedback:
Excellent. A few questions over the phone, approved, picked up van at the dealer. I've never had such an easy time with a loan and the interest rate beat CFCU, as well as a 48/mo vs 36/mo. Thanks Mike!
Feedback:
Refused to let me close my accounts after fraudulent activity was reported, ended up costing me thousands of dollars. Would give these thieves 0 stars if I could, especially Jaime at their branch office.
Feedback:
I have been a member for over five years dating back to 2011. I had an instance in July of 2017 where I called a week ahead of time to sign up for check deposits via the iPhone app. It’s the system where you take a photo of the front and back of your check and they are supposed to deposit it. I took the steps I needed to take to sign up and they said I was good to go. One week later, I was out of town, while I was out of town I knew I was going to be paid by a client. This is a check I needed to deposit immediately as my account was running low, which is why I signed up the week prior. When the day came to deposit my check via the app, it did not work. I called Prosera and the people I talked to told me the lady in charge of app deposits was on vacation. There was nothing they could do; they were so sorry. I heard, "I'm sorry" over and over, that's it. No resolution. No customer support. They made me feel as if I was inconveniencing them. I was stuck out of town with very little money because of this. Luckily for me, the bank my client issued the check from was able to cash it. Following up, Prospera never did. Prospera never did anything to write this wrong. I am sure after I post this they will apologize in the comments because their public image is taking a hit by this and they want to act like they care. They don't. This isn’t the first time I was let down by Prosera. In the Spring of 2017 in went in for an auto loan ... they approved me for, $5000. Yes. Seriously. $5000. I will admit that my credit score is not flawless. There are some flaws on it .. so to add, I had a back-up co-signer with a +816 credit score if I needed it. Still, only $5000 was what they approved. Talk about being insulted. I really was. I went to Bergstrom this past fall and I got approved on a $35,000 loan on my own. I am so happy with my loan and new car, but no thanks to Prospera Credit Union. Prospera didn't take me seriously because I am an entrepreneur. If you're looking for a place to keep your money and do basic ATM stuff they are great. But if you're an entrepreneur looking for a financial institution to have your back, they are not the place to keep your money. Also, if you don’t keep a certain amount in your business account every month they penalize you with a small fee.
Feedback:
I really regret going with Prospera– lots of hidden fees, hazy communication, poor follow-through, etc in my first few months with them supporting a car loan I took out. I highly recommend you look elsewhere for any personal finance needs, as their decent interest rates are offset by all of the upsells and traps to get you to pay way more. I am trying to switch to another bank for that loan now as I just can't trust this institution. They brand themselves like a nice local institution, but it's just another big bank preying on consumers.
Feedback:
When I first became a customer for Prospera credit union I believed in them and what they offered. I even did their commercial as well as my children. Now that I’ve been there over a year and they have not taken care of one thing that I have had issues with, such as charges on my credit card one that we’re not authorized!My daughter referred her father to Prospera and he referred me there and I referred my son who refinanced his vehicle there at that time we were told that we would all receive $50 as an incentive for each referral had it not been for my daughter being a customer there already she would never have referred her father and he would never have referred me and someone however it’s been over a year and none of us have ever seen that $50 incentive yet and I’ve called multiple times!!! It seems Prospera is quick to take money from you but not to keep their word!!! Now that I’m looking into buying a home I always thought I would do that through Prospera and I won’t be doing that anymore.
Feedback:
Good service
Feedback:
Exelent service
Feedback:
HORRIBLE HORRIBLE HORRIBLE!!! I would give 0 stars if I could. I called last Saturday about a loan and a week later still have not heard anything back. I called multiple times trying to get in contact with someone and always either got a voicemail or was told they were too busy to talk to me. Called Unison Credit Union and got the loan and was signing for it in 3 hours.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
