Payline Data Services, LLC
Client Reviews on Payline Data Services, LLC
Feedback:
I bought the interchange plus sales pitch but ended up 3.9% over the term of a year. If you are new, this is really bad. I called to cancel the account and they proceeded with the upsell and I politely passed, then put me on hold for 15 minutes, then finally came back said they someone would call me back later to process the cancellation. The last thing you want to do after offering poor service and screwing a customer on a rate is tell them they can't cancel their account without waiting for a callback from a "closer". You can get 2.9% from stripe, why would anyone sign with paylinedata and lose an entire percent? Sadly, I did.
Feedback:
We have used Payline Data at our bookstore (Unabridged Books) just a little over 2 years now and could not be happier. They have very competitive rates and with a business over 1M in sales it is so important to keep the CC rate low. What really makes them shine is their customer service. Our account rep Buffy is absolutely amazing and has been there for us anytime we have had issues. We had a few snags getting setup and Buffy got it all corrected in a snap and to us it's how a company responds when there are issues that sets it apart from the rest. They are a local company and we highly recommend them. I did a LOT of research and they are always ranked at the top. We have been in business 37 years.
Feedback:
Horrible experience. go somewhere else. They are rude and unresponsive to customers.
Feedback:
They charge for each and every thing and have horrible customer service for chargeback/disputes team.when you call the chargeback team they put you hold for 5 minutes and line will disconnect itself in 5 minutes.when you call them back you will stay on line to be connected.
Feedback:
In terms of a payment processing business, Payline has by far the best costumer service team I’ve ever worked with. It’s actually a real person that picks up the phone when you call! And even better you can speak to and email with the same person on a regular basis. From a small business owner, I highly recommend Payline.
Feedback:
I had the opportunity to work with Payline and had a terrific experience. What I really appreciated the most was that my sales rep didn’t try to offer me anything I didn’t need. Helpful, efficient, and they are even saving me money. I have already recommended this company to a few colleagues and look forward to doing business with them in the future.
Feedback:
Payline was great choice for my business. Overall cost-effectiveness is noticeable switching from Square and have had an incredible service experience working with Colin from the get-go. That will be the reason I continue to use them moving forward.
Feedback:
Payline has some of the best customer service and cost-effective rates in the payment processing sector. We have attempted to use a number of different payment processing companies and none have been as receptive, helpful, and honest as Payline. If you are a small business and are looking for the best option for taking payments you should definitely consider Payline.
Feedback:
We've used Payline and they are amazing. Great pricing and exceptional customer service. Would highly recommend them!
Feedback:
Collin was very helpful and made the process simple. Would highly recommend.
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