Utah Valley University
Client Review on Utah Valley University
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This center is an exceptional resource for any small business owner or entrepreneur. For the most part the counselors are very in the know and experienced in what they do. I did however have a very negative encounter at the first of April when I made an appointment to visit the center. My prearranged appointment did not show up on the computer, even though I had made it several days before. The receptionist went into a back room and found someone who wasn't busy and could meet with me. I met with an older man in a conference room by the front desk. The minute I sat down the counselor started what I can only call an interrogation, demanding to know why I wanted to be in business, talking over the top of me, arguing with everything I said. He was arguing with all my decisions and in his own words he was trying to get me to tell him to shut up, and it would be months before we could even begin to talk about what I was there for. I stormed out in less than 20 minutes feeling angry and very humiliated. I went back in to talk to a manager about what had just happened, was told to just put it behind me and to sign up for a web development class that started at the end of April. She walked me out and personally made an appointment for me with a counselor I have worked with before, assuring me that the email notification had been sent. I never got the email and had to call back the next day when I was told that it had never been sent. I came to this center to learn about social media marketing. I left angry, humiliated, and shattered. I wanted help, I got humiliated. I wish I had just stayed home. Debbi Christiansen
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