Oakboro Tractor Group-Mint Hill
Client Reviews on Oakboro Tractor Group-Mint Hill
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Small store and very busy. If they don't have it..they'll get it!
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Awful. My wife ordered a part for our mower over a month ago and we have heard nothing. Called two weeks after we ordered and they still said it wasn't in. Very sad because we like to buy local.
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After driving 13 miles on Saturday, my only day off that they're open, the doors were locked and the lights all off at 11am when website and sign on the door said 12pm.
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Lawn Mower & Equipment supplies
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Talked to Branden on a Thursday about a lawn tractor. Stated it was in the warehouse and would be available the next day in the store. Come Friday and it wasn't there, but Branden claimed it would be there Saturday for sure. It never arrived. Off to their competition I went. Had the lawn tractor I wanted, delivered same day, Saturday, and for less. I prefer to support local business, but when they can't commit to their own timelines, what options does a consumer have but to go elsewhere.
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Good Service, reasonable pricing for repairs
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This seems to be a family run business, main store in the very small country town of oakbough NC. They have other stores in several other nearby towns. I have had work performed on my riding mower and other power tools (weed whacker). I believe they have different mechanics working on these categories of equipment. Recently had two week turnaround on weed whacker. Riding mower was five weeks maybe six. So probably a 4 out of 5 stars on rider mower work but very slow turnaround. Best to get work done off-season. I usually travel futher distance to their main store which I find more convenient hours wise, because the Mint Hill store near me is rarely open for working people. If your retired or a farmer or say in the lawn care business the hours are more suited for you. I go here because I find it hard to find other competent businesses in the same line of business. They will pick up quickly and deliver for reasonable fee. I believe they send equipment to main store for actual repair from their surrounding stores.
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Really nice employees
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Ron or Rob?...that was working the counter was the least interested customer service or sales person I've ever met. He was on the phone when I walked in and I heard him tell the person on the phone with a customer walked in so I was thinking I was going to get service but he was not helpful, not volunteering information, was grumpy, I don't know why hung up with the customer on the phone I didn't get the impression he want to deal with customers on the phone or that were in the store. Every time I would ask a question he would say "well I have to look that up" like he was hoping I wouldn't bother him to look it up.. So I would ask him to look it up and he would do that with a scowl on his face. Then I would ask the next question and he would say he has to look that up and I would ask him to go ahead and look it up. This went on several times. I would rather drive to Oakboro Ormond Road to deal with I helpful friendly sales person then buy something from this guy.
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Had a Deck Drive belt replace here, within a few months the belt was loose again. No way a new belt wore out that fast.
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