Money One Federal Credit Union
Client Reviews on Money One Federal Credit Union
Feedback:
How do you deposit cash without going to the main office . That’s a long drive to get there for me
Feedback:
Customer service is the absolute worst. Trying to make a car loan payment using the online banking service is a nightmare it keeps going around in circles especially if you want to use a different bank to pay. Then they want to charge $15 to have someone take the payment over the phone because there's No automated payment service. And God forbid you leave a message and ask for a call back. It will never happen.
Feedback:
bad bad bad customer service.
Feedback:
All around terrible.
Feedback:
The location in Greenbelt was recently closed so I had to go to Largo and I'm glad I did. Reba Patterson, the member service assistant provide my cousin and me with great customer service, she kept us laughing and engaged while she pulled our information. She got us the information we needed, then went the extra mile and printed us official letters. I thought about changing banks because of the customer reviews but after meeting Reba Patterson I changed my mind because it made me realized not everyone's experience will be like the other reviews. Reba, also wasn't afraid to tell us when she didn't know something, and was willing to find the answer.Thank you, Reba.
Feedback:
The time one spends depends on the issue. I complete a deposit and/or withdrawal within 5 minutes
Feedback:
Wish I read the reviews before I brought my auto loan business here. Let's see...they overdrew my bank account with another bank when they attempt to collect the WHOLE loan balance as the first payment. I understand mistakes, but that's a pretty big mistake. I've attempted to call Money One FCU on this, but they truly work banker's hours, and so does their customer service department. My other bank was classy enough to refund the overdraft fee, which is great. Then I get a threatening letter that they "may" purchase auto insurance on my behalf for my failure to furnish proof of insurance that they hadn't previously asked for! So why do they even get a 2nd star...loan rate is really good.
Feedback:
every time i get a hold of an operator they put me back in the hold line and i end up getting disconnected. This has been a few days now that i have not gotten the help i needed. They need to look at the customer feedback and work on their issues.
Feedback:
Pure example of how I don't understand this banking branch folks.....Yesterday I applied for the same personal loan I literally got 3 years ago when my credit wasn't as good as it is now .long story short , called them back today to find out the verdict "Not approved"!!! So lemme get this straight I've banked with y'all for 5 years now got two auto loans paid up, got a better credit score now than I had when I first got with them apply for the same personal loan literally I had 3 years ago get approved the first time but not the second .....so again tell me how that makes ANY sense!!!!! These fools don't really have your back ... avoid them if possible!
Feedback:
This business is not BBB accredited
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
