MidUSA Credit union
Client Reviews on MidUSA Credit union
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Horrible customer service. Switching banks asap!
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This credit union gave off a racist vibe from the moment I entered the door, the lady at the front desk gave me a look as if why are you here. Christine, A CSR/Account Rep gave off a even bigger racist vibe once in her office, no verbal interaction except what type of account did I want to open and ID. No type of greeting me, No do I currently bank with someone else, no what’s my reasoning for wanting to switch, no explaining of the different types of accounts they offer, no conversation what so ever I felt super awkward and was clear she really didn’t want to give me any type of service. Wouldn’t recommend joining here if you aren’t the same color(white)of everyone working there!
Feedback:
Decent option for a loan, especially if you are working on a home renovation, as rates tend to be lower. Overall, I don't really have a banking relationship here as I only come in monthly to pay down the loan. I will say that I've had a few negative customer service experiences here over the phone (in both cases, there was a hint of impatience in the voice, as if they were being bothered).
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I have been away at school 4 hours away and unemployed and was not told that if I dont interact with my savings account they would charge inactive fees. I went from 45 dollars to 5 dollars. Prior knowledge would've been great. I now have to change banks to something closer to school.
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The entire staff is always friendly and willing to help!
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Huge location. Quick service.
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Just got 66 dollars taken out my account because they "claimed" I over drew a 1.50 .. I been with this bank over 8 years and now I can't trust them. I received the worst customer service she didn't really care cause its not her money... new bank soon
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Possibly the best banking experience I've ever had. They have the nicest tellers and staff I've ever seen, who always seem to remember your name and genuinely care. I feel all of their policies are completely customer oriented with absolutely no greediness you normally seen from financial institutions. Not to mention credit unions have natural values you don't see from banks.
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Recently this credit union has started charging 50 cents each time you use your 'debit' card unless you indicate you want to use it as a 'credit' card. Essentially, they want to be able to stick it to the merchant. Well, it is not always possible to use your 'debit' card as a 'credit' card and just the idea of being a party to sticking it to the merchant leaves a bad feeling. The merchants will eventually be raising their prices to recover their loss and so we will be paying the fee anyhow. MIDUSA is getting greedier than usual and seems more interested in building new locations than protecting its membership. I am researching other banking institutions to move my accounts to and then I will leave MIDUSA after many, many years as a member.
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