Meridian Star Merchant Services
Client Review on Meridian Star Merchant Services
Feedback:
The owner of this place is by far the most rude human I’ve ever done business with. I went in today for training which went by smooth until the owner walked in and hounded me to give him business for another location before I would be given access to the cloud based reporting. If I have a business I should be able to access my reporting from anywhere in the world but with this POS system you can’t. Learning to use the back office you’ll need months and months of training b/c it’s not user friendly at all. I went weeks of losing money because my menu wasn’t setup correctly. There so called 24 hour tech support is even worse. You call and there rushing you off the phone and email is the way they’ll fix anything. If your not so tech savy please run far because this pos system is not easy and everything that needs to be fixed has to be done thru them. I could have lived with all of this until today I told the owner my KDS monitor in my kitchen doesn’t work (and this was reported several times to there tech support). The owner tells me he can’t take the machine back because I didn’t call him directly. I run multiple business So Why should I have to keep calling about a Faulty Machine. The POs system has also freezed up a few times in the middle of helping customers. This device should make life easier but to be honest running a business has been the worst since switching to them. I regret not going with another company but after my treatment today I won’t be using Meridian Star. One of the owners staff basically told me to get out and that they didn’t need my business and then slammed the door in my face. I felt so humiliated and disrespected. I’ve never in 13 yrs of running a business been treated like this. I’m just happy they showed there true colors and I didnt make the mistake of setting all 5 stores up with them.
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