Merchant Advance Express
Client Review on Merchant Advance Express
Feedback:
I recently received a call from Stan at Merchant Advance. This call was the absolute worst experience I have had speaking to a person. I respectfully told him I was not interested in any type of cash advance loan and requested to be removed from their calling list. Despite this request, he continued to speak over me and attempt to explain and try to sell me on their services after I had clearly tried telling him that my business does not need a loan. When I, once again, explained I had no interest in their services, he began insulting me personally and insulting my business. He became very rude and unprofessional saying, such things as, it being obvious I do need the money because I had directly answered my own business phone line and that I must not be able afford a receptionist. The insults did not stop there. He continued with further insults which I will choose not to repeat publicly.After the phone call, I called back and spoke with a receptionist. She apologized and said that this is a major problem they are attempting to deal with within their company. I gave the information she requested to be able to track down the call and address the issue. I requested a call back after they had spoken with the employee as a reassurance they had addressed the problem, yet never received one.To make matters worse, the same employee, Stan, called me the following day, and once again quickly devolved to harassment and more insults. Companies worth dealing with and trusting should know that the people they hire directly represent who they are as a business. Based on the judgment of having Stan as a representative of Merchant Advance Express, even after multiple instances of customer harassment, shows poor judgement and lack of morals, respect, quality of service, and standard business practices. I would never do business with a company like this and advise that this company should not be trusted with any type of personal information.
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