matthewsjewelryquincy.com
Client Review on matthewsjewelryquincy.com
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This review is for Jewelers and Loan Company located at 509 Beale Street in Quincy. I have to start by saying I am very confused and disappointed in Steve's recent behavior. I have always used this shop for my watch repairs, jewelry repairs. I recently bought my fiance a divers watch from Steve. He in turn bought me a white gold and diamond promise ring that I brought into this shop for an appraisal. Sean, the owner knows all of these statements to be true. He knows me well. My fiance has a precious metals collection. He has close to 300 ounces of silver, 10 ounces of Ruthenium, 5 ounces of Iridium, some Indium and Rhenium. He has been looking to invest in Platinum as its spot price is currently very low. Lowest in along time. He has been deterred with making an online purchase as Precious Metals Dealers online are looking for ounce prices at about $100 above spot. He likes to buy bullion and ingots. He has however been looking at coins or rounds. During one of our conversations I mentioned my Jewelry Company as I know Sean has coins for sale. I told my fiance to go bye and take a look. I gave him the address. He did just that. Upon entering he was told he never buys anything when he comes in (despite the fact that he had never been there before) . As he made his way to the display case with the coins he was further told that for every 3 times he goes in, he leaves without buying anything. At this point he was confused as to what was going on and tried explaining to Sean that he had never been in this shop. Before he could finish his statements he was rudely told that he was wasting Seans time and was asked to leave. My fiance owns a healthy six figure small business that has been around for over 20 years. He is a 3.8 gpa graduate of Umass Amherst. I am so confused as to why he was treated the way he was treated and am especially disappointed because I was the one who told him to go there. In not so many words, when you disrespected him... you disrespected me... someone who has put money in your pocket for a long time. My name is Shana Cobban and you don't need to tell ME, as you told him, that you never want me coming into your shop again because I can assure you that I will NEVER go anywhere close to this shop again. Rather than taking responsibility for your actions when you was faced with his review you tried to make it look like he had a pressing issue to visit your shop. This is Nonsense. In your response to his review you mentioned "bad behavior" yet you could not explain what that behavior was? Combining all this information, I cannot help but believe that his explanation of what really happened was true. In life accountability is paramount. What is even worse than NO accountability is trying to lie your way out of it. This entire scenario truly hurts me. What I do know is that neither me nor my fiance will ever go anywhere near this place. Sean, take his advice... if you are in no condition to conduct business... keep your doors closed. If you have a substance abuse issue, get help. Your a grown man, grow up.
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