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Last Updated April 1, 2025

Client Reviews on Lufkin Federal Credit Union
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- 3.2
11 Reviews
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Love my credit union!
Feedback:
The Customer Service is just AWFUL!!! I am going to be changing my bank ASAP!!!! They are very RUDE!!! Brandon was the most helpful and Ashley. Jessica is just rude and act as if she doesn't want to help anyone with anything!! PLEASE CHOOSE ANOTHER BANK!!!!
Feedback:
This has to be the rudest company that I have had to ever deal with especially for a bank. I would excpect as a customer to be greeted with a smile and a hello ECT... No, they treat you like you would expect to be treated at the DMV office. My last visit the clerk never said hello or anything as I made a deposit. I had to talk with one loan officer and this individual was by far the rudest person I have had to sit down with as a customer. Dont get me wrong, there are some but very few friendly staff but as a whole they are two thumbs down. Was not suprised to see more negative reviews before making mine. I will be withdrawing my money soon and switching banks. I do not recomend banking with this establishment.
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Made up a credit score that was 60 points lower than any of the three credit reporting companies after I opened a savings account for the expressed purpose of trying to get a loan. These people either A) Don't know what they are doing and are somehow able to get away with it or B) Don't care about doing their job correctly and are somehow able to get away with it. I don't know about any of the other credit unions, but I would not recommend this organization.
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Was okay. Now sucks.
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I love my credit union!
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They help a lot to manage you money
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I've been a member for some years now tried to start some credit w/this bank my bank, and was turned down twice with two different excuses.
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These people at this bank have always been very helpful. And I give them a 5 star rating!:)
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My drive thru experience are always friendly...some of the inside workers need to be more people friendly...but over all 5 stars on drive thru service
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