Lake Trust Credit Union
Client Reviews on Lake Trust Credit Union
Feedback:
I like my bank overall but this location has one very nasty teller. She refused to put a check in my bank one time just because she had never seen the bank. It caused my account to have an insufficient funds charge, which she is lucky I got reversed. I was under the impression tellers have a machine to check whether a check is good or not, as I have seen them use it at this location. This same teller made me late for work by taking 35 minutes to make a debit card when usually it takes five minutes. She was also very snarky when I told her I lost my card. Life happens lady. She just doesn't need a job dealing with customers because she clearly doesn't know how to handle them.
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Great tellers and staff. Excellent customer service
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Lake trust has the best customer services!
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The lady from India doesn't know what she's doing. Takes too long. I'm saying this because my son and I both have found her irritating. I don't want her to wait on me.
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Great service
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Friendly staff, quick and exceptional service. Great rates on car loans too.
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Dan Valley set up a vehicle loan on our 6 year old Chevy Traverse. Who knew that you could take out a loan on a paid off vehicle? The loan closing went smooth and it was fast and easy. Thanks Dan, Andy
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Tryed to open a account today (4/6/16) and waited a few minutes until a guy came over asking how to help and told him, a woman then came in and said she wanted refinance mortgage or something. Waited another 20 minutes or so and a woman walked past and started helping the mortgage woman out. Waited to see if she'd talk to me but nope walked by again.now there was 1 woman seemed manager helping a couple and 3 or 4 behind the teller counter. So i informed the guy i talked to that i was leaving and the assumed manager asked me if i needed help and told her no that they seem like they had bigger fish to fry, wished her a good day. I really went in to get a car loan but kinda pissed since i left work early to go. Worst customer service ive had in a while.
Feedback:
Lake Trust is the most disorganized bank on earth. Avoid them at all costs. They failed to apply my loan payment to my loan. I got a late notice. I called and asked them to apply the money from my account to the loan. Money that had been in the account for the payment for two weeks. Then, I get another late notice. I call them and they tell me that I refused to allow them to transfer the payment when I called. Really? Then why did I call you? They then wanted to argue with me instead of applying my payment yet again. I called back and the person I was speaking with hung up on me cause I yelled at him. Well, if you are that stupid, you should expect to be yelled at. So I had to call back and an intelligent person actually helped me and transferred my payment. I hope.
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