Kemba Credit Union
Client Review on Kemba Credit Union
Feedback:
On June 26th 2019 i called to see if i could get a deferral for my auto loan payment for the month of August, they had sent the request out to management and told me id have to call back in a day or two. When i called back to see if i had been approved the girl told me that yes i was approved for the deferral for the month of August and that i was good to go. August 1st came around and they had still taken the payment out of my acct, so i had went into the branch to see what happened and see about getting it reversed because i was told i was good to go on the deferral. The girl at the branch took care of it got the money back, fast forward to September 4th and i got a notification from credit karma saying i missed my auto payment for August, so i called kemba to see what happened and was answered with an attitude and was told that i never signed anything when i replied that i was never told nor was i given anything to sign she snapped back saying yes i was because she was the same one who i talked to last time over the phone. After going back and forth with her spending my entire lunch break i said ill just go into the branch. When i got to the branch was given the same kind of rude attitude and basically called a liar by the same person i delt with when i went in to see in August 1st about why the money was taken when my deferral was approved, she told me that it was cancelled because i never signed anything and when i told her no one had told me or gave me anything to sign she said i should have known that id have to sign something on my own they shouldn't have to tell me. When i asked if they could at least reverse it from mine and my father in law's credit because of the confusion and lack of information they said no because no matter the issue or whose fault it remains that i still missed the payment for August (I've never missed a single payment before it's always been automatically taken out a week before it's due). When i asked why they couldn't do it they said its at the banks discretion. If i could give negative stars id give as many as possible ive been with kemba for over 3 years never missed a payment or late and to be treated this way is inconceivable and when my auto loan is paid in full ill never work with this company again and i suggest that if you decide to go with kemba for anything do as much research on them as possible.
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