Kalamazoo County State
Client Reviews on Kalamazoo County State
Feedback:
NOT FRIENDLY AT ALL IN VICKSBURG LOCATION, LADY IN DRIVE THRU NEVER SAYS HELLO OR HAVE A NICE DAY OR ANYTHING. DOESN'T EVEN ASK ANYTHING! ALSO THE HOURS OF OPERATION BEING ONLY OPEN TILL 4PM REALLY IS INCONVENIENT SINCE I WORK TIL 5PM. IF I DIDN'T HAVE MY CAR LOAN THROUGH THIS BANK I WOULD NOT BANK HERE AT ALL. CUSTOMER SERVICE NEEDS TO IMPROVE.
Feedback:
Very few online options, in fact they display little to no banking information online as well as place a 15$ fee on online transactions.
Feedback:
I am a client at the Vicksburg location. This location is not person friendly. The branch manager, Mary, does not return business calls. On three separate occasions she was suppose to call me regarding banking issues, and she has NOT called. This past occasion, on 3/18/19 my bank account was -1.58 and within two hours I deposited $49.50 to cover this. YET, I was charged $35.00 for overdraft. (all this is ironic too, as I tried to get an overdraft protection on my account about 8 months ago, and Mary again never returned my call after I filled out the application.) I have called Mary twice regarding this current matter, once I was put on hold for about 10 minutes; so called back and was told 'Mary had someone in her office and would call me back.' NO she never did. So how do they continue to operate? A year ago, it took them 8 days to cash a check, which we both know in this day of technology is extremely long. They are not ppl friendly. Do not use them, go with a larger banking institution.
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