Hudson Valley Federal Credit Union
Client Review on Hudson Valley Federal Credit Union
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5 Years of hell with these people. I obtained a loan through a local dealer with HVFCU. After getting my new truck I tried to open an online account. The acount was made but no information would populate once logged in. Several calls to support did nothing, I finally called to set up auto payments. Worked for a few months and then stopped, no communication, no reason. Had to call and make a late payment and resetup auto payments. No one could tell me why they stopped. Just over a year into the loan the auto payments stop again. This time missed until HVFCU Repoed my truck with no notice or contact on thanksgiving weekend. Called into collections, confirmed they had all wrong contact info. they returned the truck with a $500 repo fee. I made several more calls to straighten issues out and start getting statements. Every call I am told they have no record of previous calls. Another few months of that and finally get to an IT person. He found some software issues that was preventing things from being saved in their system. Instantly my online account came to life and started getting emails. For about 2 months. Then right back to nothing. Support telling me no history of calls. Tried to explain what IT guy said and they said no record. Like a broken record. About that time I found I could make payments through a local shared branch. Problem solved. Fast forward to this year, I called to set up a payoff in July. She accepted everything and said I would have the title in 7-10 days. I got a call in the end of August saying I missed a payment. They told me the payment failed when I asked, they did remove the late fee but would not credit me the extra interest. I filed complaints but they just said no contact was made. Horrible Customer service. This is not a Credit Union, its a bank and your just a number.
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