Heritage Trust Federal Credit Union
Client Review on Heritage Trust Federal Credit Union
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As a credit union I haven't had many issues, but this Summerville branch specifically has an employee that has really irritated me. My initial problem was brought on by myself I do admit to that part. I had an online payment to an apartment complex, that I no longer live at, and I forgot to cancel that automatic payment. I went into the branch to speak with somebody about it and was told that I need to speak with the apartment complex, which I did and was directed back to the credit union. The apartment complex stated that they have not received payment, and would decline it anyway because I no longer live there. I went in and spoke with Teresa, this is where everything takes a turn for the worst. She was mouthy when I said I thought I had cancelled the automatic payment she replied with "well obviously you didn't". She supposedly contacted their online bill pay department and the money, which is almost $900, was going to be back in my account no later than this past Friday. Well here it is on Tuesday and nothing has been returned. I called in today to their online services department and they were closed on Friday due to the storm, which ended up not being so bad, but there are no notes from Teresa or anything from the online department about the contact. The lady I was speaking with on the phone called the branch and SURPRISE Theresa is off today, and so is the person she supposedly contacted in the online department. Well here we are, my rent is late and now I have late fees. Thanks to this fiasco, and as of now I still have $880 missing from my account.Update: It has been fixed because I had to call back for a second time today. Still not going to give this branch more than one star because of Teresa.
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