Helena Community Credit Union
Client Review on Helena Community Credit Union
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A credit Union is SUPPOSED to be a non profit, different from financial institutions. When they changed their name, I was assured there were no other changes other than the name. I was a customer, "member" as they say, as if it means anything, for 8 years. Not any more, here's why:* Due to fraud charges on my account I had weto chargestop from 10payment nton two checks, charges jumped from 10.00 to 28.00 over night. Why not just let it go thru and bounce for the same price?* Used to be able to get one cashier's check per day, now only one per month. $5.00 per check. Now inconvenient to go to post office and get a damn money order * Run out of checks? They print sheets of four for $4.00 per sheet. No bank has ever charged me for those.* From my recent fraudulent charges to my account, I cancelled my card in April, Debit cards were on back order, today is 6/5 and I still do not have my card - had to physically go in and they had to order another. They were released from back order 5/22. Thanks guys.* I asked about all these changes as I was assured nothing would change, tellers response: "we offer many free services, that other Banks charge for."What other services? Free checking? Because that is all I have that you don't charge for. Every bank offers those accounts * Finally last year, they released exempt funds from my son's college financial aide, to a collection agency for a judgment that was not even in his Name. They legally camaflauged the action in a 'loophole' an did nothing to assist us in getting the funds back. We eyes the agency, and finally got them back, but certainly with no help from helena cu.* NO LONGER YOUR HELENA CREDIT UNION, IF NON PROFIT AND ASSURED WITH NO CHANGES, WHY ALL THE PRICE JUMPS AND WHY DID THEY LIE TO HELENAEN'S ASSURING US NO OTHER CHANGES THAN THE NAME.CORPORATE BS HAS ENTERED ABD AND NO DIFFERENT FROM ANY OTHER INSTITUTION. WALK ON, don't buy into the credit union "hoopla", it's be. Closing my account, knowing I had better service and same prices/free services from my previous bank. And, this post, and other lower reviews, will never be addressed, talked about, answered or dealt with - with any care of customer service/satisfaction. They do not care at all.. (Notice none of those reviews have been addressed on line.) You are just a number. Prove me wrong intrepid: 437 3014 I will post ur response.
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