Frontier Community Credit Union
Client Review on Frontier Community Credit Union
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EDIT - 7/1/19 Is it any surprise that even though I posted a review to get help that i have still been unable to get anyone to call me back or get my issue resolved. Well, let's see if the BBB can help. After that, I will see what my attorney has to say about it. It's simple really. All I want is the balance to reflect correctly on my credit since I am making my payments on time, every month. Always. Since they have forged documents, you would think they would be a little more anxious to get the matter resolved. Apparently they don't care that someone there is signing legal documents for their members. My whole family has been using them for many years, and it used to be great, however lately it is just getting worse and worse. Every time I call with a question or need help I get a snide comment or a rude response. I need an answer to what should be a simple question but instead they want to tell me something I didn't need to hear. I had to have several surgeries and was very ill for a long time, so I had to file chapter 7 a couple years ago. They lost about $1000 dollars. I kept my car, and have never made a late payment on it, but yet they aren't reporting it. When I called to find out why, they send me a copy of a document that has a signature on it that doesn't belong to me. I would have signed this document, just like I did with my husbands vehicle, but they didn't send it to me. Yet, they want to get an attitude and treat me like garbage when there was nothing I could do. They act like they lost thousands of dollars and had to repo the car. I have had 5 cars with them, not to mention the car lot my family owns that sends business to them, or USED TOO. I will make sure that stops. I was VERY ILL and things happen that are sometimes out of our control. I am not ashamed. We did what we had to do to keep our cars and our home, and they treat me like garbage every time I call to try and fix something. My car will be fully paid off in just a few months and I will never return to this horrible little bank. I won't finance any of the cars on our lot there ever again, and once my brother's car is paid off he will close his accounts there as well. There are a lot of accounts that they will lose because they thought it was ok to treat someone like trash because I almost died.
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