First Citizens' Federal Credit Union Administrative Offices and Contact Center
Client Review on First Citizens' Federal Credit Union Administrative Offices and Contact Center
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I am a long time customer with First Citizens Bank. Many years. I live in Eastham, Massachusetts (Cape Cod), and my home branch, closest to me is the Orleans Branch. I have noticed in the past year, or so, the changes that have gone on in this particular branch. Approximately, 8-9 months ago, all of a sudden, all of the girls I knew, whom worked there for years, all disappeared at once. This was surprising, seeing as all customers knew them by first name basis. I do know, as a fact, that they all left, because they were unhappy with the atmosphere going on day, after day. They were all close, worked excellent together, and decided to all leave together. This is very distressing. As of recent there was a young man, by the name of Michael, whom was made assistant manager. Then, a new employee came in from a local bank, Citizens Bank, Orleans. Now, she is made manager, and Michael, bumped down. He was a fantastic personable guy, and very knowledgeable of the banking business.Lately, there seems to be no help. I was always a no wait at drive in window, and now, I have to go to atm outside instead. There is a woman that floats from one bank to another, as a fill in as needed. I see her all over the Cape, and she always greets me with a happy face. She has worked with First Citizens for 22 years. Her name is Bridget Maleady. Yesterday, she was the only teller I could see there. She is such a fantastic, nice, helpful person I have ever met in my banking years, and goes out of her way to help with anything needed, no matter how busy. I needed new checks ordered, a register to track my checkbook, and to deposit monies. She did all of this at the drive-in with no fuss,or complaint. I was in and out of there, within minutes. I am always happy to see her, no matter what branch, I happen by. I would like her to be acknowledged somehow, someway, for her repeated wonderful service, always. I hope the Orleans branch can fix up somehow, someway. We also have our solar loan through you. I have 2 checking accounts, and savings also with First Citizens. Please also give Bridget a double A+, for not only me, but also the many other customers who so much appreciate her. Sincerely, Stefanie Troy
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