FedChoice Federal Credit Union
Client Review on FedChoice Federal Credit Union
Feedback:
Some of the staff is very knowledgeable. However, the fact that it will take them 7-10 business days to replace my debit card after it was compromised, the fact they have absolutely no "after hours" help with fraud (that is, anytime between 4:30pm and 8:30am most days), and that they sometimes notify you about potential fraud I would reconsider about making this your bank. I am looking for a new bank now.UPDATE (10/10/17): Still looking for a new bank. After finding out this weekend that my ATM card PIN was not working, I learned today that a credit union software update was to blame. My PIN still works supposedly. They didn't notify me that I might have a problem by email, text or voicemail - even though they have my contact info. The only phone call I've gotten from them is about this review....interesting.
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