Client Review on Stax Payments
Feedback:
I read about this company and thought, wow, what a great idea! I signed up which was easy enough, then I go to log in. Firstly, there is a lot of goofy language and things used on their website and in their prompts. I'm sure they think this is cool, it just makes me think I am a grownup dealing with children. Then the real issue is that upon logging in, I learn that in order to enter a payment, I need to page through about 4 irrelevant screens. My existing provider lets us enter all info on one screen, click process, and we are done. Fatt Merchant is not going to work for us, too much trouble and confusion for my office and field staff. Then the best part is they immediately charged me $99 upon account approval, before I even speak to the account manager assigned to me, who was rather snippy in my 30 seconds of talking with her. Says she will tell me what she needs from me in order to cancel their service! Will dispute this charge with my bank. Very disappointed.UPDATE: CEO responded to me by email about my comments, which I thought was very first rate. Said they have multiple options to enter all info on one screen, which somehow I was not made aware of. I had highlighted this need to my account manager in an email a day before I spoke with her, so don't know why she wasn't prepared with this info for our call. CEO offered to refund the $99 they charged me upon approval, so that was also nice. I do appreciate that they are trying to do right, but I think I will stay put with my current processor.
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