ESSA Bank and Trust
Client Review on ESSA Bank and Trust
Feedback:
I have become affiliated with Franklin Security Bank through a car purchase where the loan originated from Franklin. I pay all of my bills online through the website for the respective company. Not so for Franklin Security Bank. Upon speaking to them, this is not an option unless I open a checking account with Franklin Security Bank - not going to happen, I am 26 miles away from the closest branch. Of course, I can give them full access to my other bank account so that they can automatically suck out the payment every month, since I do not take advantage of this 'convenience' with any other bill this is not acceptable either. The only other option is to send a paper check to a Chicago address. Apparently Franklin Security Bank is just a step above a paper ledger and an abacus at every teller window.I can appreciate a new bank just starting out, but this is 2011. You need to provide a basic level of customer expectation or suffer the consequences of your poor business decision making. I will send every payment by check. And I will avoid the Franklin Security Bank technophobes like the plague.I find the true irony in the "Franklin" name. This bank is named after one of the greatest innovators and inventors in colonial America yet the bank cannot figure out how to process an interbank transaction online.Idiots!
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