ESSA Bank and Trust
Client Reviews on ESSA Bank and Trust
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Avoid at all cost. Their arguably the worst known financial institution. And have absolutely no desire to work with you on anything.
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They are often rude and not helpful. Refuse to work with the customer. Once my loan is paid off, I will never use this bank again.
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I have been paying my car loan for about a year now, today was the 1st time a teller seemed to be happy to help. I asked her name and told her it was very nice to be waited by her. She has a beautiful smile and is a very courteous lady. Thank you Alexis.
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Very sad bank..not told about $10.00 charge when I paid by phone. I don't appreciate nasty customer service.
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Two words that best describes ESSA " Incompetent Ignorance". One of the worst banks from management to teller. Never will I or my family and friends do business with such a horrible bank.
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ESSA bought Franklin Security Bank. We never had a problem with FSB. Since it's been ESSA it's just been a 180 into an awful experience. If you need them for an auto loan go somewhere else. There are plenty of other places with better rates that won't treat you like crap and charge you for everything. Try Pentagon Federal Credit Union. Their rates are better and they're just a better bank. If you just need a bank, don't go with ESSA. You'll regret it. It's not a real bank. When something goes wrong you'll regret your choice and trust me, ALOT will go wrong. Banks are everywhere. Choose a real bank, not these con artists!
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I have become affiliated with Franklin Security Bank through a car purchase where the loan originated from Franklin. I pay all of my bills online through the website for the respective company. Not so for Franklin Security Bank. Upon speaking to them, this is not an option unless I open a checking account with Franklin Security Bank - not going to happen, I am 26 miles away from the closest branch. Of course, I can give them full access to my other bank account so that they can automatically suck out the payment every month, since I do not take advantage of this 'convenience' with any other bill this is not acceptable either. The only other option is to send a paper check to a Chicago address. Apparently Franklin Security Bank is just a step above a paper ledger and an abacus at every teller window.I can appreciate a new bank just starting out, but this is 2011. You need to provide a basic level of customer expectation or suffer the consequences of your poor business decision making. I will send every payment by check. And I will avoid the Franklin Security Bank technophobes like the plague.I find the true irony in the "Franklin" name. This bank is named after one of the greatest innovators and inventors in colonial America yet the bank cannot figure out how to process an interbank transaction online.Idiots!
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