Elavon Financial Services
Client Review on Elavon Financial Services
Feedback:
Outrageous Customer Service, there should be a 0 star option when reviewing companies such as these Rats! I was sold a Card Machine through RMS and when installed it was not compatible with my till System so was taken out immediately but not before the clueless Rep who sold it to me send me an email basically saying it's tough it doesn't work as I've already signed the Contract! I was refunded any payments made to RMS and the contract was deemed Void after speaking to their Customer Service who are slightly more understsnding, however, I was told there was nothing more I needed to do. While looking through my Bank Statements last week I saw I was being charged for something by Elavon and called them to investigate as I have never dealt with them to my knowledge, it became apparent this was due to the missold Card Machine through RMS as Elavon process payments for them, I explained the situation and was assured it would all be sorted out. I have received an email today stating my account has been closed as RMS have confirmed the mistake but there was no mention of refunding the payments that have been debited for the service I haven't used over the last 9 months bearing in mind I have never received a statement from them hence I did not know they had even set up a Direct Debit and had access to my acount. Apparently I am not entitled to be refunded the Money that has been taken by mistake through a mis sold Card Machine! This is nothing more than Daylight Robbery. I would not touch either of these disgusting companies with a Barge pole and wouldn't advise anyone else to either. The email I received back when asking for MY Money to be refunded was Cocky and dismissive. These people need shutting down as they seem to think they can take from others with no consequence!EDIT: Have just read everyone else's Reviews whay can i say apart from I am truly shocked! How do they get away with it?????
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