Dannemora Federal Credit Union
Client Review on Dannemora Federal Credit Union
Feedback:
I’m a new customer for an auto loan and was very pleased with the experience and customer introduction to DFCU. However, I was really surprised to learn the limited options available to pay back the loan. Payment book coupons was the first option presented but isn’t something I have used since my first car in the 1980s. Billpay through an external Bank is available but requires a cooordination of hops through accounts to pay the loan. Too many potential points of failure for this option and wasn’t recommended. Mobile deposit is a service in their “app” but won’t work with a savings account that was created. There also is NO WAY to link external banking accounts to autopay electronically each month. Another point of frustration which required a follow up call Is the timeliness of receiving the payment book. The auto loan dealer paperwork was completed on 10/16/2018. The first payment due date to DFCU is 11/26/2018. Payment book has not arrived as of 11/18/2018. Looks like I will be taking a trip to a branch because I’m running out of business days to submit and have the payment processed. ?Seems like I’m going back in time but I truely hope there is maturity and flexibility with more convenient payment options in the future. If DFCU is not your primary source for "banking", I would highly recommend researching for a more established and value add provider.UPDATE: I was able to utilize a Billpay “paper check option” through my primary bank. This will automate the payment process to DFCU and provide me with electronic documentation. Not sure if all banks can do this but this was an alternate method since DFCU cannot perform electronic transfers.
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