Cyprus Credit Union
Client Review on Cyprus Credit Union
Feedback:
We came here to finalize an auto loan. At arrival we were greeted by Ricky who was kinda shy and quiet, but nice. We walked in an asked if our loan officer was here so we could get this done. They told us to sign in and wait. It was kinda rude, but we complied and waited. The branch manager, Scott L. Had us go into his office where he asked why we were here. As we explained he was really rude, and sort of brushed off our seriousness. Idk if he just judged us by our looks, we are young, or if he was just having a bad morning. He kept saying, that our loan officer needed more "stuff" after we've already supplied all the documents he asked for. So he just didn't take the time to ask us the details and assumed. We talked to our loan officer on the phone and continued to do what he instructed, etc. After all was done, we set up the appointment with our loan officer for 1:15 pm. And since we had been there since they opened at 9AM. We were sitting and waiting in the lobby when we decided, even though we're early. Let's sign in. Scott L. Was at the receptionist desk and told us "I don't have anyone available so you'll have to wait." Meanwhile, we overhear tellers and other employees chatting amongst themselves about random, non work related stuff. But we didn't expect anyone to stop what they're doing to finish up with us RiGHT NOW. We just wanted to sign in so that when our app comes up, they'll know we are here. We had been there all day already. So rebelliously, we just walked in, and checked into the little podium thing that was there. How hard was that! All he had to do was tell us to use the podium to check in. Erinn finally called us and we thought the frustration was over, as we sat down. She gets a call, and tells us that Scott is doing the paperwork and directed us back to the lobby to wait for him...REALLY!? Smh.We finally got called into his office 10 minutes AFTER our appointment. (10 minutes is a long time when you've been sitting in the lobby for 4 hours.) He was just rude, impersonal, had difficulty "printing papers out" and just seemed to drag things out purposefully to frustrate us more. He kept brushing off our concerns and putting blame on others. In the end, it all worked out and we were taken care of. But geeze, what a process.I actually liked Cyprus before I ever had to walk into a physical branch. After this experience, I'll avoid it. Overall, It was just a completely unpleasant experience other than Ricky and the Teller we talked to for a min, I'll go to America First next time simply to avoid this sort of frustration.
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