Community Resource Credit Union
Client Reviews on Community Resource Credit Union
Feedback:
Amazing credit union! The employee today at the front desk (rollingbrook location) was SO SWEET and BEYOND HELPFUL. She was training, but met all my needs. You couldn't even tell she was new, because she knew exactly what to do. I was very thankful for her amazing customer service. Thanks again for always have amazing employees with amazing customer service!!!!
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This particular branch has some of the friendliest tellers and most helpful financial advisors. Elizabeth Garza exceeded my expectations completely! After having a bad experience at the Alexander location she reassured me about my situation and helped me with such courtesy. As a young adult trying to establish credit it can be confusing and difficult but Elizabeth helped me a ton!
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They are very polite and helped me start off my credit when banks refused to. I have financed a vehicle and a couple of loans with them for a couple years now. I love that there are various of atms around town that you can withdraw money without being charged a fee.
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I specifically stated that I wanted to open an account with a new bank or credit union to avoid ridiculous holds from Bank of America. I was told the holds for the first 30 days would be a max of 7 days then no holds after that. I was okay with that except that I deposited a check on the 17th of December and was then informed that it would not be released until January 1st which is two weeks later. That's double the time I was told. Now because they refuse to release the check I most likely wont get to go see my family for the holidays. No sooner than the funds clear I will close the account once more. Thanks for nothing you heartless monsters. You lied to me and then refused to make it right. I will recommend you to no-one and will share this experience with all that will hear me.
Feedback:
WORST CUSTOMER SERVICE EVER!!! I WAS EXCITED ABOUT BUYING MY FIRST HOME UNTIL I WENT TO COMMUNITY RESOURCE FOR A MORTGAGE LOAN, DAVID IN MORTGATGE SEEMED VERY UNiNTERESTED IN WORKING WITH ME, THE FIRST DAY I VISITED THIS BRANCH AROUND 1 PM HE SAID THAT IT WAS TOO LATE IN THE DAY TO GET ME A PREAPPROVAL , HE SAID JUST LEAVE MY INFO & HE WOULD CALL ME THE NEXT DAY, SO I LEFT!!! I CALLED BACK IN THE NEXT DAY & HE SAID HED RUN MY INFO & GET BACK WITH ME, SO 4 HOURS LATER HE CALLS ME BACK TELLING ME EVERYTHING HE SEES WRONG WITH MY DEAL INSTEAD OF A PLAN OF ACTION TO GET MY LOAN PROCESSED, HES VERY RUDE & NOT HELPFUL AT ALL , WILL NOT GO TO COMMUNITY RESOURCE FOR NOTHING ELSE THANKS TO DAVID!!!!
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The experience I’ve ever had buying a car through this credit union. If you ever need a car loan, avoid Dacia !!! Worst customer service ever!
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Though in the beginning it started off kind of wrong, Jackie Rico ended the experience in a positive note!! She is an amazing banker and very professional, responsive, informative, and SUPER CUSTOMER SERVICE!!! She did our auto loan and we'd look for her if we needed another loan.
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I would like to commend the drive through bank teller today at the Decker Drive location. She was very patient and kind throughout my mishap of counting my ATM withdawal.
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Excellent service with great options on loans and a variety of banking need would recommend .
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