Community Choice Credit Union
Client Review on Community Choice Credit Union
Feedback:
Well I can say that the 1 star reviews are appropriate after my experience. The promise of zero fee accounts is not true. The checking account is set up by default to have paper statements per email from CCCU --" I have looked into your online banking and noticed the email is there, but the statement preference is still set to mail. You want to change that to electronic. I do apologize that you were not told about the paper statement fee. Every new member is set to receive paper statements by default and they must initiate the change to electronic. I will get with our new account representatives and encourage them to explain the statement process." WHY WOULD YOU OFFER FREE AND THEN SET UP THE ACCOUNT WITH A FEE SERVICE!!!?? Makes absolutely no sense. And then they just don't seem to care about your business. Which is fine. There are other banks and credit unions to choose from. Just really disappointing service across the board. The service rep had no interest in making this right for the customer. Just ehh... was the attitude I perceived from the emails. Oh well.
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