Citi Prepaid Services
Client Review on Citi Prepaid Services
Feedback:
They have to ABSOLUTE WORST CUSTOMER SERVICE ON THE PLANET!!!!! I have never dealt with a company as horrible as them. They "mailed" my prepaid card to me, twice. Never got it. Then they sent me a form to fill out and return to them so the money can be deposited to my account. I have faxed it 8 times. Each time I get an "OK" from the fax machine its being sent from saying it went through and every time I call them they say they have not received it. They will not give me an email address to send it to. They say its company policy that you have to fax it. I asked what the difference would be between faxing and emailing it and they just kept saying it was company policy to fax it. Everyone is quick to take your money but make it impossible to receive your refund. STEAR CLEAR OF DOING BUSINESS WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!
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