Chattanooga Loan Company
Client Review on Chattanooga Loan Company
Feedback:
I’m only putting 1 star because I can’t choose 0 stars. This company is bogus. They are completely unprofessional and have the most unpleasant business practices. They are apparently under new management, but their lack of customer service and compassion has not changed. I received a text message being threatened with a lawsuit after being 15 days late on a payment. This was AFTER I had already contacted them and informed them about my situation. I spoke with their new manager and not once did she acknowledge where her company had made a mistake. She tried to justify and defend herself and her company’s actions. Not once did she make me feel like a valued customer, nor did she empathize with me, as good customer service professionals usually do. This is only one of several bad experiences I have had here just within the past 6 months. There are a million other loan companies in Chattanooga that know how to treat their customers. Try Republic Finance right down the road from this company if you are truly in need. I would not recommend doing business here!
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