Centerville Waterway Marina
Client Review on Centerville Waterway Marina
Feedback:
I thought I would share my personal experience not only buying a brand new Chaparral from Centerville Marina but also our first service experience when we're told we had warranty. When we went to purchase our boat we were made to feel as if it was an inconvenience asking him to install the carpet that we had paid for an additional battery terminal. We were told that our boat was ready for pickup and the service work has been done.Additionally we had an alarm going off on our boat so we took it in for service. The boat has less than 100 hours after two summers. It went in for its first set of warranty work where we are told that are a Volvo Penta engine had a failed fuel pump. Without permission Centerville Marina took it upon themselves to change out the spark plugs as they said that was regular maintenance not due to the cause of the fuel pump failing and destroying the spark plugs for dumping too much fuel into the engine. When questioned about it not only were they rude and said would you have liked your boat to just sit on the sidelines, keep in mind we were out of town for a funeral. Then they gave us runaround saying that they were going to take out the new spark plugs and no longer had our original spark plugs. I would just like to make everyone well aware that this dealership has taken advantage of one of its patrons without their consent. I will not return due to service and poor management.
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