Client Review on CDW, LLC
Feedback:
I've tried to be patient with CDW as a company I partner with signed a contract with them for product that makes it difficult to shop elsewhere. They are quite bad. I've chatted them 10+ times to check on 3 orders for my company and after waiting for them to respond for an hour they pop in for 1 minute and disappear if you don't immediately respond to their chat. Even more problematic is that they take so long to respond to basic service chats once you do get a hold of them that you have to leave mid chat (I'm talking 5-10 minutes in between basic responses). I've spent over an hour on a chat trying to get basic responses from them. This review is because I've been waiting 30 minutes for them to respond... yet again... and I'm frustrated. I would never willingly do business with CDW at this point. I think they used to be a bit better, but their service is truly horrible right now.The reason that I've had to reach out to them is because I've purchased product they list on their site and then they backorder it and say its not available and my order sits there. I have 35 computers from 3 weeks ago that are still sitting there... and their response was "whoops, I think Dell stopped making those". Which, they didn't. Another pain point is that after placing an order it gets approved by our account manager at CDW after they review it. Well, they've taken up to 2 weeks to approve basic orders so they are sitting there. For a technology company... they sure do struggle with basic technology issues.Still waiting for them to pick up the chat (since the saucy "customer relations" employee bling transferred my chat to sales).
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