Blue Federal Credit Union
Client Review on Blue Federal Credit Union
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I never leave bad reviews. But, if you are looking for a good FCU for your money, this is NOT IT! I have been with the former Warren FCU for many years. They were great. Blue....not so much. I was having issues with the mobile app not transferring money to my daughter's Blue account. When I called the customer service number, they asked for my phone password. I gave it to them, they said they "couldn't verify me". They asked for my mother's maiden name. I give it. I'm pretty sure of it, I've known it for 46 years! They say it doesn't match their records. Who's records are you looking at then? Now I'm starting to panic. I haven't changed any of my passwords on my accounts....ever. I restate my account number, I restate my password, I restate all of it and they continue to shoot me down. It's Sunday, so I can't just go to the nearest branch. My college age daughter is stranded in Vegas (where she lives) without enough funds, I can't transfer money which is clearly in there and now they're telling me they can't verify me with my password! They told me I'll have to wait until sometime Monday when they will call me back. I keep telling them I haven't changed my password, it's been the same forever and they keep telling me they are "sorry and can't help until Monday". No care or concern that it sounds like someone has hacked my account. I ask to at least speak to IT so I can transfer funds to her. Nope...it's Sunday. Can't help. Guess it's not a priority. The condescending tone in both the "service rep" and her "manager" had in their voice did not aid the situation. Needless to say. I am going to find a different FCU that actually cares about their members. Up until Blue took over I had NEVER had an issue, they were always warm and considerate.I very RARELY had to call them. Now...it's just big business for them. I know taking my accounts from here won't do damage, but I hope that for those who are shopping around, know that these people are no better than a bank. You get the same service. They don't have a clue what it means to be an FCU. I am NOT proud to be a member of this place. So I sit. And I wait, and I pray my daughter can find assistance somewhere else and that nobody empties my account before I can get in there on Monday. Thanks Blue for your concern.
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