Client Review on BCU
Feedback:
One of the worst of its kind, Some times it feels like all the idiots got under one roof and one can find them all here. The call center supervisors Dana, Saul & Amber are the most irresponsible, arrogant, disrespectful customer facing people I have ever interacted with. If you'd have to reach out to their customer support a few basic need will also take forever for them to fix. They never accept their own mistakes and would be ready to blame everything on you. They need a lot to improve just to even stand in this competitive market. and facts like the disputes of charges may take up to several years to get you some resolution on them since they don't even bother to take care of for you and they don't have any department It's all third party services. I reported my concerns several times but nothing to surprise that feedback and other complaint doesn't bother them at all. I finally got tiered after banking more than a year and decided to move ahead in life and leave them on their own.They claim they have 1000's of Atm's somewhere in the world but it would be never close to you where you need. and if you luckily find one either that will accept a withdrawal or deposit only or even they charge you for that who knows. The banking transactions shows twice and you may end up paying the credit card charges twice on the transaction if you're not carefully monitoring your wallet.If you want piece of mind and a bank which can hold your back stay away from this bank and find better option and in one word this is not the bank you can count on for your needs. They never have answers for your questions and their followup and call backs never even comes to your way.I would have rated in negative starts if there would have any option to do so.
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