Bank of Oakfield
Client Review on Bank of Oakfield
Feedback:
I had an account for over 8 years at Bank of Oakfield and I recently moved to Chase because of several reasons... BOO's online banking and website is almost as terrible as their customer service. I have requested my online login information over 5-10 times in the last few years and I still have not been able to login to my account through a computer or their online application. This wouldn't be an issue if I lived in Oakfield but I live in Madison so this was very important. I called today because I received a letter saying that I was overdrawn... I called the bank and they transferred me to three different people before I spoke to the President, Ryan Kamphouse. I explained the whole situation to Ryan (over his speakerphone) and he basically called me a liar and said that he would not remove or come down on the fee's for a long term customer having issues with the login and he was willing to lose a customer over the $40. He also wouldn't give me his direct extension to call him back to close my account. I have never been more unimpressed with any sort of customer service interaction. Makes you think, if the President of the Bank is that way, how can any other employee be different? I would advise you to take your business elsewhere!
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