Arsenal Credit Union
Client Reviews on Arsenal Credit Union
Feedback:
I've banked at Arsenal for many years and cannot continue. While once diligent, reliable, and helpful, they are now no different than a bank. In the past six months, they have mis-processed two separate transactions on my checking account costing me approximately 10 hours worth of time... I'm still waiting for my reimbursement since I'm never getting those hours back.A loan application was completely botched in their system, by their representative who was "helping". It's still never been fixed. I easily found a loan elsewhere rather than waste more time.Their customer service and client care has hit rock bottom. Save yourself the energy, find someone else to aggravate you.
Feedback:
I have been a customer for years. I've used their SoCo, Arnold and now the Webster locations. I have always gotten outstanding service! They are very helpful if I have a problem, I've had3 auto loans and other personal business with ACU and no issues what so ever. If they make a mistake I'm sure its because their only human. I highly recommend ACU! Best financial service I ever had.
Feedback:
Terrible customer service!! They took money from my savings without my permission and put it into my mothers checking account. They told me we were joint or shared users which is absolutely absurd when my mother has never been able to withdraw money from my account or cash checks on my behalf without my consent. I will never bank with them again and I do not recommend anyone else to.
Feedback:
The best! Always helpful and always friendly. Also love that they have a coin machine for my change collection and they take out no interest for memebers.
Feedback:
I just got a auto loan. They won’t allow you to transfer money from your bank account. Just be aware it’s not a easy process. make sure you live close to one.
Feedback:
I've been with Arsenal CU since I was 16yo. I got my first car loan from here, my first credit card, and learned how to be a responsible adult. Credit unions are the best! The people here care, and that makes all the difference in the world between big banks and credit unions. They offer the best and members have an opportunity to serve on the board. It really is an important part of our community.
Feedback:
Double check your receipts.. They've made payments to someone else's account instead of my own even with a payment slip and my account number..
Feedback:
This location mess up my amount paid.
Feedback:
Superb staff, friendly, courteous and very helpful. I'd recommend Arsenal Credit Union to anyone who wants the best service and trust in bank tellers!
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