Client Review on Alamo
Feedback:
I rented a car in December 2016 and got a larger sized one than what I reserved since there were no smaller cars available. I wasn't charged for the larger car and receiving it was easy. The lady was late arriving the morning I came to get the car which was a negative but she apologized and was very friendly. The only downfall is they tried to charge me an extra day by saying I didn't return the car until the 2nd of January when I requested to have it until New Years Eve; they closed early that day. I returned the vehicle at night on New Years Eve as requested but since they were already closed and also closed on New Years Day, they were unable to verify the return of the vehicle until the 2nd of January and charged me extra. I thought it was absurd for them to charge me an additional day when they didn't know if the car had been returned on time or not. They could've checked the store cameras since I purposely parked by the door or asked for proof since I was smart enough to take pictures and a video once I returned the car. I called customer service and they resolved the issue immediately.
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